Swiggy Recruitment 2023

The Customer Success Associate will be responsible for driving customer retention and success by developing strong relationships with Swiggy's restaurant partners. This position will require a strategic thinker with a strong technical background and excellent communication skills.

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Responsibilities:

• Develop and execute retention and success plans for Swiggy's restaurant partners
• Partner with restaurants to resolve any technical issues or queries they may have
• Optimize restaurants' use of the Swiggy platform to boost their business growth
• Analyze data to identify trends and potential areas of improvement
• Work with the marketing team to create engaging content and promotional offers for restaurants

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Requirements:

• At least 2 years of experience in a customer-facing role
• Strong technical background and excellent communication skills
• Ability to think strategically and identify opportunities for growth
• Familiarity with data analysis and marketing trends