Team Leader In Netflix

Netflix is looking for passionate and motivated individuals to join our team of Team Leaders. As a Team Leader, you will be responsible for leading a team of Customer Service Representatives (CSRs) and ensuring that they provide excellent customer service to our customers. You will also be responsible for managing the performance of your team and ensuring that they meet or exceed targets.

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Responsibilities:

• Lead a team of CSRs and ensure that they provide excellent customer service
• Manage the performance of your team and ensure that they meet or exceed targets
• Monitor customer satisfaction levels and take corrective action as needed
• Coach and mentor CSRs on how to improve their customer service skills
• Stay up-to-date on Netflix's products and services

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Skills:

• Excellent communication skills
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Ability to manage and motivate people
• Ability to work under pressure

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