Zomato Recruitment 2023

Zomato, India's leading food delivery and restaurant discovery platform, is seeking dedicated individuals to join our team as BPO Executives. As a BPO Executive, you will play a key role in delivering excellent customer service and ensuring customer satisfaction through effective communication and problem-solving.

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Responsibilities:

1. Handle inbound and outbound customer calls, addressing inquiries, resolving complaints, and providing assistance in a professional and efficient manner.
2. Maintain accurate and up-to-date customer records and ensure that customer information is handled with utmost confidentiality and privacy.
3. Collaborate with cross-functional teams, including delivery operations, restaurants, and technology, to address customer concerns and ensure a seamless customer experience.

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Requirements:

1. Excellent communication skills, both verbal and written, with the ability to empathize with customers and effectively convey information.
2. Strong customer-centric mindset and problem-solving abilities, with the capacity to handle difficult situations and resolve issues promptly and satisfactorily.
3. Proficiency in using computer systems, navigating multiple applications simultaneously, and typing accurately while maintaining composure in a fast-paced environment.