Zomato Recruitment 2023

The Call Center Representative is responsible for providing customer support to Zomato's customers via phone, email, and chat. This includes tasks such as handling customer inquiries, resolving complaints, and providing assistance with orders. The ideal candidate will be friendly, patient, and have a strong understanding of Zomato's products and services.

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Responsibilities:

• Provide customer support to Zomato's customers via phone, email, and chat.
• Handle customer inquiries, resolve complaints, and provide assistance with orders.
• Escalate customer issues to the appropriate team as needed.
• Maintain accurate records of all customer interactions.
• Stay up-to-date on Zomato's products and services.
• Other call center representative duties as assigned.

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Requirements:

• Strong customer service skills
• Excellent communication skills, both written and verbal
• Ability to work independently and as part of a team
• Problem-solving skills
• Attention to detail