Zomato Recruitment 2024

We are looking for a Customer Service Supervisor to join our team at Zomato. This role involves overseeing and enhancing customer service operations, ensuring customer satisfaction, and leading our customer service representatives team.

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Responsibilities:

• Team Management: Supervise day-to-day operations in the customer service department.
• Training & Development: Develop and implement customer service policies and procedures; plan, prioritize and delegate work tasks to ensure proper functioning of the department.
• Customer Support: Respond to customer service issues in a timely manner.

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Skills & Qualifications:

• Leadership Skills: Strong leadership and team management abilities.
• Communication Skills: Excellent written and verbal communication skills.
• Problem-Solving Skills: Ability to handle customer complaints effectively and professionally.
• Organizational Skills: Strong organizational and multitasking abilities.

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