Flipkart Jobs Opportunity

We are looking for a Customer Success Manager to join our team at Flipkart. This role involves managing customer relationships, ensuring customer satisfaction, and driving customer retention.

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Responsibilities:

• Customer Relationship Management: Develop and maintain strategic relationships with key customers.
• Customer Retention: Implement strategies to promote customer retention and loyalty.
• Problem-Solving: Address customer issues and ensure effective and long-term problem resolution.
• Feedback Collection: Collect customer feedback and coordinate with internal teams to improve product/service offerings.

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Skills:

• Communication Skills: Excellent written and verbal communication skills.
• Problem-Solving Skills: Strong problem-solving abilities with an analytical mindset.
• Customer Service: Exceptional customer service skills with a customer-first mindset.
• Leadership Skills: Strong leadership and team management abilities.

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